We want you to love your Mieland honey. But because our products are food and dietary supplements, we handle returns a bit differently than a typical online store. Here's how it works.
1. No Returns on Food Products
Because our honey and supplement products are consumables, we cannot accept returns of opened or unsealed products for health and safety reasons. This applies to all honey jars, gummies, lozenges, and any other edible items we sell. We don't resell returned food — and we wouldn't expect you to eat something that's been shipped back to us.
2. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we've got you covered. Contact us within 14 days of delivery at
ask@mieland.com with your order number and a clear photo showing: the damaged product, the original shipping packaging, and the shipping label. Once we verify the issue, we'll send a replacement at no cost to you, or issue a full refund — your choice.
3. Incorrect Orders
If you receive the wrong item (wrong MGO grade, wrong product, or someone else's order), contact us within 14 days and we'll send the correct item immediately. You don't need to return the incorrect product — keep it, gift it, or share it with someone.
4. Quality Concerns
Because our honey is 100% raw and unpasteurized, natural variation in taste, color, texture, and consistency can occur. Crystallization is a natural process and does not mean the honey has gone bad — it's actually a sign of purity. If you have a genuine quality concern that goes beyond natural variation, contact us within 14 days of delivery with photos and we'll assess it on a case-by-case basis.
5. Lost Packages
If your tracking shows delivered but you haven't received your package, contact us within 7 days of the delivery date. We'll work with the carrier to investigate and either resend your order or issue a refund. We may require a signed statement confirming non-receipt before processing a claim.
6. Subscription Cancellations & Refunds
You can cancel your subscription anytime before your next billing date — no questions asked. To cancel, log into your account or email us at
ask@mieland.com. If you cancel after a recurring charge has already been processed but before the order ships, we'll issue a full refund. Once a subscription order has shipped, the standard damaged/defective policy applies.
7. Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
8. Return Shipping Costs
Because we don't accept returns on food products, there are no return shipping costs in most cases. For any approved exception requiring a return (e.g., a non-food accessory item), we'll cover the return shipping cost if the return is due to our error.
9. Final Sale Items
Any items marked as "final sale" or purchased with a specific promotion code may have modified return terms. These terms will be clearly stated at the time of purchase.
10. Contact Us
Questions about a return or refund? Get in touch:
Email: ask@mieland.com |
Website: www.mieland.com |
Address: PO BOX 3110 Tauranga, New Zealand
